At Chadstore we want you to receive your order as quickly as possible, therefore we process orders the same day they are received, if ordered before 9pm GMT.

There is a very small window between ordering, and processing your order where cancellations are possible.

We ask that you contact us to cancel an order within 20 minutes of placing the order, otherwise your order will be sent to our dispatch department, picked and packed, and passed to the courier company.

Once your order is sent for dispatch it is not possible to cancel the order, nor is it possible to cancel an order once it is in transit.

If you change your mind and wish to return an item please see our return policy.

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